Shipping & Delivery Schedules

DELIVERY SCHEDULES

The following delivery schedules are for the products sold through the shop of this website:

1.  Spares & products on stock (which are frequently sold): inmediate delivery (1 or 2 working days)

2.  Spares & products which are not on stock when you make your order (which are not sold so frequently): 3 to 30 working days aproximately depending on the which product it is, PLEASE CONTACT US before payment for more accurate delivery time of your order.

3.  Chassis, Trikes, or some paragliders & rescues models, and other equipment: ON REQUEST ( from 10 days, depending on the model, CONSULT with us)

IMPORTANT: In case that the delivery schedule of your order is NOT INMEDIATE, we will inform to you in the next few days after you have made it. And in case that the delivery schedule may be over the above mentioned delivery maximum days, you can cancel your order and be refunded for the paid amount.
– It should be noted that in case you accept the delivery schedule that we personally communicate to you for a concrete order, and this term were exceed for reasons beyond our control (as it could be: the supplier or manufacturer delay, etc…) this order could not be cancelled.

Delivery times start counting from the moment when the order is formalized by payment.

Shipment transit time is not included in delivery schedules, and this is: 1 to 2 business days in Spain  //  5 to 7 days approximately in the European Community, by truck // 5 to 7 days aproximately outside the European Community (by airplane) (the time that the parcels may be at customs in extra-community shipments is not included in this calculation).
See the deadlines detailed in the following section (SHIPPING).

In the event that any item cannot be supplied because it has been sold out, or for any other reason beyond our control, the customer will be informed and our company will offer to him if possible an alternative product (at its corresponding price), or the refund of the amount that we have received for that product in case he is not interested.

IMPORTANT: Refunds to customers (when applicable) will be made in the same payment method used by customer in his order: For customers outside the European Union we will only use Pay Pal,  or credit card if applicable.

SHIPPING

The shipping options for the orders made through this website shop are:

• SPAIN:
  • – TIPSA:   1 day  (generally – inside Iberian Peninsula) – PARCEL MAXIMUM DIMENSIONS: Perimeter (sum of the 3 sides) <= 300 cm, longest side <= 250 cm)
    
• EUROPEAN UNION:
  • – UPS:   4 to 10 working days  (depending on the country) –  PARCEL MAXIMUM DIMENSIONS: Longest side <= 100 cm, second longest side <= 76 cm, MAXIMUM WEIGHT <= 32 kg)
  • – SEUR CLASSIC:   4 to 10 working days (depending on the country) – PARCEL MAXIMUM DIMENSIONS: Longest side <= 175 cm and Total Volume ((length + (height x 2) + (width x 2)) <=  300 cm.

*IMPORTANT: these forwarding agents have the above mentioned limitations respect of parcels volume/weight, although the automatic shipping calculation on this web’s shop allows you to finalize the purchase, so in case that the volume of your order exceeds any of these limitations, we will contact you promptly to offer a suitable shipping option for your order and destination, with no obligation on your side and with the consequent refund of the amount you may have paid for the order, in case you are not interested.

INSURANCE for products during transport

Shipments arranged through the online shop of this web do NOT offer all risk insurance for the orders during transport. But there is a parcial insurance cover included in the shipping price, which includes the following covers for damaged or lost products during its transport, which is different depending on every forwarder:

– TIPSA:  medium-high cover up to 800,00 euros per shipment – ( NO extra cost in the shipping price)
– SEUR CLASSIC:  medium-high cover up to 500 euros per shipment – ( NO extra cost in the shipping price price)
– UPS:   low cover of only 7 or 8 euros aprox. per kilograme – ( NO extra cost in the shipping price)

Although in all our years of experience the case of loss or damage in shipments is negligible (does not exceed 0.05%) we can also offer all risk insurance to customers who wants to arrange it by contacting our company when making an order. And we specially recommend to do it in orders of more costly products.

In case you want ALL RISK INSURANCE during transport for your order, please CONTACT US.
These are the cost of all risk insurances:

– Tipsa:  2%  on total order amount (with minumum amount to pay of 3,31 euros)
– UPS :   1%  on total order amount (with minimum amount to pay of 9,50 euros)

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